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We are particularly passionate about offering personalised service with a strong focus on education and support. We’d love to hear from you!

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If you would like to get in touch with us:

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  • For media enquiries, please contact
  • For fraud investigations, email
Please note that due to the number of queries we receive, we aim to respond to you within one business day.

Retail Trading Opening hours

Customer support: 9 am – 10 pm (NZST), 7 days.

Trading hours: 24 hours, 7 days.

BitPrime OTC Opening hours

Customer support: 9 am – 10 pm (NZST), 7 days. 9 pm – 10 am (UTC), 7 days.

Withdrawals: 8 am – 10 pm (NZST), 7 days. 8 pm – 10 am (UTC), 7 days.**

Trading hours: 24 hours, 7 days.

** We take security extremely seriously, which is why ALL withdrawals are signed off by a human operator – hence the restricted withdrawal processing times.

Knowledge Base

We have an extensive Knowledge Base of articles covering 90% of the queries we receive. Check there first for the answer to your question so you don’t have to wait!

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