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We are particularly passionate about offering personalised service with a strong focus on education and support. We’d love to hear from you!

Contact us today

If you would like to get in touch with us:

  • Please fill in the form provided
  • Talk with one of our expert staff during open hours via live chat
  • Or, email

Retail Trading Opening hours

Customer support: 0900-2200, 7 days.

Trading hours: 24 hours, 7 days.

BitPrime OTC Opening hours

Customer support: 0900 – 2200 (NZST), 7 days. 2100 – 1000 (UTC), 7 days.

Withdrawals: 0800 – 2200 (NZST), 7 days. 2000 – 1000 (UTC), 7 days.**

Trading hours: 24 hours, 7 days.

** We take security extremely seriously, which is why ALL withdrawals are signed off by a human operator – hence the restricted withdrawal processing times.

Wanting personal support?

Take advantage of our personal support services:

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