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We are particularly passionate about offering personalised service with a strong focus on education and support. We’d love to hear from you!

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If you would like to get in touch with us:

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Please note that due to the number of queries we receive, we aim to respond to you within one business day.

Retail Trading Opening hours

Customer support: 9 am – 10 pm (NZST), 7 days.

Trading hours: 24 hours, 7 days.

BitPrime OTC Opening hours

Customer support: 9 am – 10 pm (NZST), 7 days. 9 pm – 10 am (UTC), 7 days.

Withdrawals: 8 am – 10 pm (NZST), 7 days. 8 pm – 10 am (UTC), 7 days.**

Trading hours: 24 hours, 7 days.

** We take security extremely seriously, which is why ALL withdrawals are signed off by a human operator – hence the restricted withdrawal processing times.

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Knowledge Base

We have an extensive Knowledge Base of articles covering 90% of the queries we receive. Check there first for the answer to your question so you don’t have to wait!

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