CONTACT US

Deal directly with our expert NZ based team

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We're here to help

We are particularly passionate about offering personalised service with a strong focus on education and support. We’d love to hear from you!

Contact us today

If you would like to get in touch with us:

  • Please fill in the form provided
  • Talk with one of our expert staff during open hours via live chat
  • Or, email hello@bitprime.co.nz

Retail Trading Opening hours

Customer support: 9 am – 10 pm (NZST), 7 days.

Trading hours: 24 hours, 7 days.

BitPrime OTC Opening hours

Customer support: 9 am – 10 pm (NZST), 7 days. 9 pm – 10 am (UTC), 7 days.

Withdrawals: 8 am – 10 pm (NZST), 7 days. 8 pm – 10 am (UTC), 7 days.**

Trading hours: 24 hours, 7 days.

** We take security extremely seriously, which is why ALL withdrawals are signed off by a human operator – hence the restricted withdrawal processing times.

Wanting personal support?

Take advantage of our personal support services:

  • Contact Details

  • Message

Ross

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We're aware of an issue complicating verification for a small number of clients. If you have difficulty verifying, please email your documents to hello@bitprime.co.nz and we will manually verify you. Dismiss

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