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We’re particularly passionate about offering personalised service with a strong focus on education and support.

Got a question? We’d love to hear from you!

Trading Hours

Retail Platform

Customer support: 24 hours, 7 days

Trading hours: 24 hours, 7 days

BitPrime OTC Trading Desk

Customer support (via live chat): 24 hours, 7 days

Account Manager: Monday – Friday, 9 am – 5 pm (NZT)

Trading hours: 24 hours, 7 days

General Enquiries

If you would like to get in touch with us:

Please note that due to the number of queries we receive, we aim to respond to you within one business day (excluding live chat).

Media/Fraud Enquiries

Knowledge Base​

We have an extensive Knowledge Base of articles covering 90% of the queries we receive. Check there first for the answer to your question so you don’t have to wait!

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