Fast-track your crypto learning with greater peace-of-mind

Get FREE One-on-One Support From BitPrime Crypto Experts

Are you feeling a little nervous about making your first investment?

You already have a cryptocurrency portfolio but would like to talk with an expert and deepen your knowledge of the crypto world?

Maybe you are short on time?

Is it proving difficult doing your own research or knowing which websites and information to trust?

Many beginners can feel unsure about starting to invest in cryptocurrencies, and even for seasoned investors, there is still a lot to learn.

BitPrime offers education, technical support, and general market questions.

However, we DO NOT provide investment or financial advice.

Book Your Cryptocurrency Consultation Today


Get up and running with our Starter Personal Support call from one of our crypto experts.

During a 30-minute session, you will:

Learn about all the features within your BitPrime account and how to use them

Learn how to set up wallets to send and receive cryptocurrency

Learn how to ensure the security of your wallet and digital assets

Learn how to track your transactions to make your financial life easier

Learn how to make your first transaction




If you need more time or would like more in-depth information and instructions, our Advanced Personal Support call offers all features from the Starter call and much more

During a 60-minute session, you will:

Have access to all learning modules from the Starter call

Learn how to setup password managers to keep your crypto extra secure

Learn where to find reliable market information and news to make informed investment decisions

Learn how to spot a potential scam

Send questions in advance for a personalized Q&A



Types of Crypto Tech Support Services Available

There are many kinds of crypto technical support available. These include Knowledge Base articles, email, live chat, phone calls, and one-to-one customer support.

You might be surprised to learn we offer all of these right here at BitPrime!

We’ve recently broadened our customer support team so that they are ready to help you with any blockchain technology issues you might be having.

Can’t open your wallet? We can help with that!

Don’t know the first thing about a smart contract? We’ve got you covered!

Don’t know the difference between virtual currency and crypto? We’re right here, 24/7.

That being said, while we can provide you with crypto tech support in many different forms, live chat is one of the best ways to support beginner investors. You’re talking live to one of our (human!) customer support agents. They’re able to coordinate with the rest of our team in real-time, getting your issue solved as fast as possible through the most direct route. We can help you with almost any problem with our website and beyond. 

What does our personal support team offer? They provide an experience that’s tailored to your experience level and requirements.

We can help set up your first wallet, walk you through placing an order with BitPrime, make sure your digital assets are secure.

We provide you with information about the blockchain network, transactions, cryptocurrency payments, underlying technology, and more.

This is one of the most effective ways to offer cryptocurrency technical support, especially for nervous, first-time investors or investors with greater purchasing power.

Importance of Good Tech Support and Customer Service in the Cryptocurrency Industry

Customer support is essential for crypto. How can you trust them if you can’t talk to the financial services company you’re purchasing from? Purchasing digital assets can be confusing, especially at first, and it is essential to make sure that there’s someone to talk you through it.

Customer support and tech support can often be confused in this growing industry. Being in emerging markets can make learning new things about blockchain technology difficult. There are many different places to get information – social media, newspapers, blogs, friends, experts, etc., which makes our customer support agents skilled in all the crypto developments. 

If there isn’t any tech support, how are we meant to fix our issues? What if you can’t see any crypto in your wallet – do you know how to resync it to the latest blockchain version? How do you operate a blockchain explorer (where we find your blockchain transaction) or another blockchain application?

It can be challenging to figure out how to ride the crypto trends while keeping your head above water. 

In New Zealand, the lack of a single regulatory body can make navigating this even harder. BitPrime is a registered Virtual Asset Service Provider in New Zealand. VASPs are anything from a company helping you exchange virtual assets (either between a virtual token and fiat currency or between one digital currency to another), all the way down to providing you with an investment opportunity in a virtual asset.

The Financial Markets Authority and Department of Internal Affairs regulate VASPs, but they only class them as financial institutions. This lack of precise regulation makes tech support even more vital in this area. To be clear, our customer and tech support team doesn’t provide financial or legal advice.

Ultimately, knowing how to keep your digital assets safe and in your hands is key to maintaining a healthy financial outlook.

Crypto Companies With the Best Tech Support

It can be so challenging to know where to even find crypto tech support!

Each different website and tech company has a different branch. Googling “crypto tech support” only really comes up with a few options before you’re onto learning all about blockchain technology and the crypto supply chain.

Each company has its own knowledge base or set of articles. Getting someone on the phone can be impossible. This isn’t even to mention that many “tech support companies” are scams! I’ll go more into details about this below.

What are the essential elements of tech support?

I think anyone would agree that the most important thing is that they fix your issue. If they’re not able to fix it, or at the very least give it a good go, then they’re not worth the money you spent.

A good tech support person will be able to point you in the right direction if they realise that they can’t fix your problem. 

The second most important part of being good tech support is being self-disciplined. If a support technician can’t manage their time, they’re in the wrong industry. This is especially true when it comes to cryptocurrency.

With the crypto market and blockchain development moving so quickly, staying up to date with new technology is vital. Global banking is starting to trail behind fast-moving crypto.

We want our technical support to stay up-to-date with the latest technology so that they can serve you better. At BitPrime, we continuously train our team and take the time to learn about the latest and greatest in this field.

An example of how technology is moving fast is mining cryptocurrency. A Bitcoin miner back in 2016 might have gotten by with only one computer (called a “node”). Now we have mining farms with rows and rows of computer banks.

Using tech support that isn’t constantly upskilling is like trying to get rich mining nowadays with just one laptop.

How to Contact Tech Support for Help With Your Cryptocurrency Issues

Here at BitPrime, we’re ready and eager to help you. We offer 24/7 tech support via our email, live chat, and helpful articles.

During business hours, we also offer high-quality crypto tech support. We want you to get as much as possible out of your virtual currency of choice.

Whether you want to understand our fees more or want to know how to make your digital asset work for you, we’re here to help any time.

However, as I mentioned earlier, the scary side of tech support are scammers. Cryptocurrency scams are prevalent. One such scam is where a scammer remotes into your computer and pretends that you have a virus. They will then charge you hundreds of dollars to “fix” your completely fine computer.

For this reason, we will never remote access your computer. Do not trust someone who calls you up and says they know what’s going on in your device. 

Another common scam is emails saying that they have a good deal. Send them some Bitcoin, and whatever they receive, you will get back doubled! This is always a scam. Always. Once you have sent your crypto, it is gone. Blockchain transactions are irreversible.

The final scam I’ll cover briefly is investment scams. If you put your money or crypto in one of their special vaults, you’ll double your investment within days! In weeks, it’ll quadruple! This is not true.

If it sounds too good to be true, it is. 

The sad part is that people will prey on you once you have fallen for one scam. They may say that they can get your money back. They cannot.

You can only get your crypto back if the scammer chooses to send it back.

We cannot get your crypto back and never claim that we can. 

Do not trust people who say they can retrieve your crypto. Sometimes you will find scammers who pose as crypto tech support. If you give them your private key, they can fix the issues in your digital wallet! No. They cannot. There are unlikely to be issues in your wallet. There are certainly no issues that can be fixed by giving ANYONE your private key.

If you give away your private key, it is like letting someone have the password to your bank account. Never give away this key or your backup phrase.

This may sound scary, but you can avoid all of these. Always research reputable websites.

Never click links in emails that claim to be from institutions such as banks or Inland Revenue.

While IR is genuine, they will always ask you to go to their website and login yourself. If your bank is calling you and you don’t expect it, Google your bank’s number and call them yourself.

Always hold onto your private keys. Do not trust people who say they can retrieve your crypto. 

Understanding cryptocurrency can be difficult, especially when it moves so fast. You’re able to do it, though. If we can help, you can access our tech support plans above.

Always get a second opinion if you can. Remember the basic principle – if it sounds too good to be true, it is!

Trust your instincts, do lots of research, and check the sources of that information.

We’d love to provide you with crypto support, but ultimately, you have to decide what to do with your cryptocurrency. We recommend you seek out independent, professional, and registered advice if you are concerned about anything at all. You can always (and should!!) check a company against the Companies Register in NZ or an international equivalent.

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