Fast-track your crypto learning with greater peace-of-mind

Get one-on-one support from BitPrime crypto experts

Are you feeling a little nervous about making your first investment?

You already have a cryptocurrency portfolio but would like to talk with an expert and deepen your knowledge of the crypto world?

Maybe you are short on time?

Proving difficult to do your own research knowing which websites and information to trust?

Many beginners out there can feel unsure about starting to invest in cryptocurrencies, and even for the seasoned investor, there is still a lot to learn. BitPrime offers education, technical support, and general market questions. However, we can not offer investment or financial advice.

Book your cryptocurrency consultation today


Get up and running with our Starter Personal Support call from one of our crypto experts.

During a 30-minute session, you will:

Learn about all the features within your BitPrime account and how to use them

Learn how to set up wallets to send and receive cryptocurrency

Learn how to ensure the security of your wallet and digital assets

Learn how to track your transactions to make your financial life easier

Learn how to make your first transaction





If you need more time or would like more in-depth information and instructions, our Advanced Personal Support call offers all features from the Starter call and much more

During a 60-minute session, you will:

Have access to all learning modules from the Starter call

Learn how to setup password managers in order to keep your crypto extra secure

Learn where to find reliable market information and news in order to make informed investment decisions

Learn how to spot a potential scam

Send questions in advance for a personalized Q&A



Disclaimer: BitPrime is a New Zealand-owned business, but consultations are billed via PayPal in Australian Dollars.

Types of crypto tech support services available

There are many kinds of crypto tech support available. These include knowledgebase articles, email, live-chat, phone call, and one-to-one customer support. You might be surprised to learn we offer all of these right here on BitPrime! We’ve recently broadened our customer support team so that they are ready to help you with any blockchain technology issues you might be having.

Can’t open your wallet? We can help with that!

Don’t know the first thing about a smart contract? We’ve got you covered!

Don’t know the difference between virtual currency and crypto? We’re right here, 24/7.

That being said, we can provide you with crypto tech support in many different forms. We think live chat is one of the best ways to support the beginner investor. You’re talking live to one of our (real, & human!) customer support agents. They’re able to coordinate with the rest of our team in real time, getting your issue solved as fast as possible through the most direct route. We can help you with almost any issue on our website and beyond. 

What does our personal support team offer? They provide an experience that’s tailored to your experience level and requirements. We can help with setting up your first wallet, walking you through placing an order with BitPrime, making sure your digital assets are secure, providing you with information about the blockchain network, transactions, cryptocurrency payments, underlying technology, and more. This is one of the most effective ways to offer crypto tech support, especially for the nervous, or the investors with greater purchasing power.

Importance of good tech support and customer service in the cryptocurrency industry

Customer support is essential for crypto. If you can’t talk to the financial services company you’re purchasing from, how can you trust them? Purchasing digital assets can be confusing, especially at first, and making sure that there’s someone to talk you through it is essential.

Customer support and tech support can often be confused in this growing industry. Being in emerging markets can make learning all the new things about blockchain technology really difficult. There are so many different places to get information. Social media, newspapers, blogs, your friends, experts… This makes customer support agents really skilled in all the crypto developments. 

If there isn’t any tech support, how are we meant to fix our issues? What if you can’t see any crypto in your wallet? How do you operate a blockchain explorer (where we find your blockchain transaction), or another blockchain application? It can be really difficult to figure out how to ride the crypto trends while also keeping your head above water. 

In NZ, the lack of a single regulatory body can make navigating this even harder. BitPrime is a registered Virtual Asset Service Provider in New Zealand. VASPs are anything from a company helping you exchange virtual assets (either between a virtual token and fiat currency, or between one digital currency and another), all the way down to providing you with an investment opportunity in a virtual asset. The Financial Markets Authority and Department of Internal Affairs both regulate VASPs, but they only class them as financial institutions. This lack of clear regulation makes tech support even more vital in this area. To be clear, our customer and tech support doesn’t provide financial or legal. Knowing how to keep your digital assets safe and in your hands is key to maintaining a healthy financial outlook.

Crypto companies with the best tech support

It can be so difficult to know where to even find crypto tech support! Each different website and tech company has a different branch. Googling “crypto tech support” only really comes up with a few options, before you’re onto learning all about blockchain technology and the crypto supply chain. Each company has its own knowledge base or set of articles. Actually getting someone on the phone, however, can be really difficult. This isn’t even to mention that lots of tech support companies are scams! I’ll go more into details about this below.

What are the most important elements of tech support?

I think anyone would agree that the most important thing is that they can fix your issue. If they’re not able to fix it, or at the very least give it a good legitimate go, then they’re not worth the money you spent. A good tech support person will be able to point you in the right direction if they realise that they can’t fix your problem. 

The second most important part of being good tech support is being self-disciplined. If a support technician isn’t able to manage their time, they’re in the wrong industry. This is especially true when it comes to cryptocurrency. With the crypto market and blockchain development moving so quickly, staying up to date with new technology is vital. Global banking is starting to trail behind fast-moving crypto. We want our technical support to stay up-to-date with the latest technology, so that they can serve you better. At BitPrime, we make sure to give our team training and time to learn about the latest and greatest in this field.

An example of how technology is moving quickly is mining cryptocurrency. A Bitcoin miner back in 2016 might have gotten by with only one computer (called a “node”). Now we have mining farms with rows and rows of computer banks. Using tech support who isn’t upskilling constantly is like trying to get rich in 2021 with just one laptop.

How to contact tech support for help with your cryptocurrency issues

Here at BitPrime, we’re ready and eager to help you. We offer 24/7 tech support via our email, livechat, and helpful articles. During business hours we also offer high-quality affordable crypto tech support. We want you to get as much as possible out of your virtual currency of choice. Whether you just want to understand our transaction fee more, or want to know how to make your digital asset work for you, we’re here to help any time.

However, the scary side of tech support, like I mentioned earlier, are scammers. Cryptocurrency scams are very common. One such scam is where a scammer remotes into your computer and pretends that you have a virus. They will then charge you hundreds of dollars to “fix” your completely fine computer. For this reason, we will never remote into your computer. Do not trust someone who calls you up and says they know what’s going on in your device. 

Another common scam is emails saying that they have a good deal on. Send them some Bitcoin, and whatever they receive you will get back doubled! This is always a scam. Always. Once you have sent away your crypto, it is gone. Blockchain implementation is irreversible.

The final scam I’ll cover briefly is investment scams. If you put your money or crypto in one of their special vaults, you’ll double your investment within days! In weeks, it’ll quadruple! This is not true. If it sounds too good to be true, it is. 

The sad part is that there are people who will prey on you once you have fallen to one scam. They may say that they can get your money back. They cannot. The only way you can get your crypto back is if the scammer chooses to send it back. We cannot get your crypto back, and will never claim that we can. 

Do not trust people who say they can retrieve your crypto. Sometimes you will find scammers who pose as crypto tech support. If you give them your private key, they can fix the issues in your digital wallet! No. They cannot. There are unlikely to be issues in your wallet. There are certainly no issues that can be fixed by giving ANYONE your personal key. If you give away your private key, it is like letting someone have the password to your bank account. Never give away this key.

This may sound scary, but you can avoid all of these. Always do research on reputable websites. Never click links in emails that claim to be from institutions. If it sounds too good to be true, it is. While the IRD is very real, they will always ask you to go to their website and log in yourself. If your bank is calling you and you don’t expect it, google your bank’s actual number and call them yourself. Always hold onto your private keys. Do not trust people who say they can retrieve your crypto. 

Understanding cryptocurrency can be difficult, especially when it moves so fast. You’re able to do it though. If we’re able to help, you can access our affordable tech support plans. Always get a second opinion if you can. Remember the basic principle – if it sounds too good to be true, it is! Trust your instincts, do lots of research, and check the sources of that information. We’d love to provide you with crypto support, but ultimately, you have to decide what to do for your cryptocurrency. We recommend you seek out independent, professional, and registered advice if you are concerned about anything at all. You can always (and should!!) check a company against the Companies Register in NZ, or an international equivalent.

We are Off now.

“Due to high demand in crypto, there may be some delays in receiving your orders. We apologise for the inconvenience.”


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