Place orders 24/7 with BitPrime
You can trade through our website, 24/7/365. This includes placing both buy orders and sell orders for every currency listed on our All Coins page.
If you use POLi to pay, you’ll usually receive your cryptocurrency within 30 minutes maximum, provided you have paid from the same bank account you have registered with us. Our records show that just under 95% of POLi transactions are processed automatically within 5 minutes.
The exception to this is for ALL first-time orders, where you have paid from a bank account that isn’t registered on your BitPrime profile, or if the third-party payment provider doesn’t send us your full account holder’s name and account number, or for orders of a significant size (these require a second signature from us). These orders are held until we have the payment fully cleared in our bank account to confirm the account holder’s details match what your statement shows. Additionally, your order may be delayed if we need to confirm which network the cryptocurrency is being sent to.
If a POLi order has to be manually processed, we’ll try and send it within 60 minutes between 10 AM – 10 PM, seven days a week, provided we have all the information required to confirm the payment came from your registered bank account.
If you would like to register an additional bank account to your BitPrime profile, please email firstname.lastname@example.org with a PDF copy of the relevant bank statement. If you pay from an account other than those registered, we will email you requesting a statement upload.
If you pay by a direct bank transfer, your order will take longer to process as we need the funds to clear into our bank account first.
If you placed an order before 8 PM, it should clear by 9 AM the following business day. Then, your order will be processed.
If you placed an order after 8 PM, it should clear by 1 PM next business day. Then, your order will be processed.
We do not send out any coins without first receiving payment and confirmation of the bank account your payment came from.
We make no guarantees about delivery times, but we will always endeavour to get it to you as soon as possible.