You can trade through our website 24/7/365. If you use POLi, you’ll usually receive cryptocurrency within 5 – 15 minutes (we aim to process orders within the hour received where possible). If you pay by a direct bank transfer, your order can take between 3 – 7 hours starting on the next business day as we need the funds to clear into our account first.
However, certain transactions are processed manually such as large withdrawals or transactions from bank accounts never used before. Our records show that 95% of POLi transactions are processed automatically within 5 minutes.
In the event that a POLi order has to be manually processed, we’ll try and send it within 60 minutes between 10 am – 10 pm, 7 days a week.
We make no guarantees about delivery times but we will always endeavour to get it to you as soon as possible.