Place orders 24/7 with BitPrime
You can trade through our website, 24/7/365. This includes placing both buy orders and sell orders for every currency listed on our All Coins page.
If you use Account2Account or POLi to pay, you’ll usually receive your cryptocurrency within 5 – 15 minutes (we aim to process orders within the hour received where possible). Our records show that just under 95% of POLi and Account2Account transactions are processed automatically within 5 minutes.
The exception to this is for ALL first-time orders, where you have paid from a bank account which isn’t registered on your BitPrime profile, if the third-party payment provider doesn’t send us your full account holder’s name and account number, or for orders of a significant size (these require a second signature from us). These orders are held until we have the payment fully cleared in our bank account to confirm the account holder’s details match what your statement shows.
If an Account2Account or POLi order has to be manually processed, we’ll try and send it within 60 minutes between 10 am – 10 pm, 7 days a week, provided we have all the information required to confirm the payment came from your registered bank account.
If you would like to register an additional bank account to your BitPrime profile, please email email@example.com with a PDF copy of the relevant bank statement.
If you pay by a direct bank transfer, your order can take between 3 – 7 business hours (the bank’s business hours, not ours) as we need the funds to clear into our bank account first.
We do not send out any coins without first receiving payment and confirmation of the bank account your payment came from.
We make no guarantees about delivery times, but we will always endeavour to get it to you as soon as possible.