When can I trade and how quick will I receive my order?

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  4. When can I trade and how quick will I receive my order?
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You can trade through our website 24/7/365. If you use POLi, you’ll usually receive cryptocurrency within 5 – 15 minutes. If you do a direct bank transfer, your order can take between 3 – 7 hours starting on the next business day.

However, certain transactions are processed manually such as large withdrawals or transactions from bank accounts never used before. Our records show that 95% of POLi transactions are processed automatically within 5 minutes.

In the event that a POLi order has to be manually processed, we’ll try and send it within 60 minutes between 9am – 10pm, 7 days a week.

We make no guarantees about delivery times but we will always endeavor to get it to you as soon as possible.

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Due to exceptionally high order volumes, it may take up to 72 hours to receive BTC in your wallet. Sell orders are not affected. Dismiss

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