How to restore your Jaxx Liberty wallet

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Restoring your Jaxx Liberty wallet

If anything happens to your Jaxx or Jaxx Liberty Liberty wallet you are able to restore it, retaining all of you coins. To restore your Jaxx or Jaxx Liberty wallet you will need the 12-word backup phrase.

If you are doing a fresh install of Jaxx Liberty, navigate through the opening menus accepting the terms and conditions. Next select “Pair/Restore Wallet” when prompted and enter your 12-word backup phrase.

You are also able to restore your wallet if it is already installed on your device by following the steps below. Please note down the backup phrase before attempting to restore your wallet. Learn how to back up Jaxx here.

Below you will find images from Jaxx and Jaxx Liberty.

 

1.

Firstly, open the menu in Jaxx. This is the three dots/lines on the right-hand side. Alternatively, if you have a newly installed version of Jaxx Liberty, click “Pair/Restore Existing Wallet”, read and agree to the T’s & C’s.

 

Restoring Jaxx Liberty

2.

 

Now, select “Tools”.

Click to enter your backup phrase, then, for Jaxx Liberty, continue to Step 5.

 

Jaxx

 

Enter backup phrase

3.

Select “Pair Devices”.

Jaxx Pair Devices

4.

Select “Pair/Restore Wallet” on your device.

Jaxx Pair/Restore Wallet

5.

Enter in your Backup Phrase.

Pair a Jaxx Wallet to a Second Device

 

Restore JAxx

 

6.

Once you have typed your 12 words, click “Next” and select either “Express” or “Custom” and “Continue”.

Jaxx

 

7.

Select your cryptocurrencies and “Continue”.  Select your fiat currencies and “Continue”.

JAxx

Jaxx Wallet

 

8.

Backup your wallet, “Continue”, then set up a security pin.

Restore JAxx

 

Jaxx security pin

9.

Your wallet is now restored.

If you have any questions please contact us.

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8 thoughts on “How to restore your Jaxx Liberty wallet

  1. I do not know my 12 word back up phrase. Am I not able to restore and pair my e-wallet on my new computer and cell phone without it? Where is the back up phrase stored in the Jaxx app?

    • Hi Wally,

      Unfortunately, if you have lost your backup phrase, there isn’t much we (or anyone else, including Jaxx) can do to help. It is why you are prompted to write it down and store it securely when you first setup Jaxx. There is currently no way to extract a backup phrase.

      The only option I can think of is checking on iCloud or the Android equivalent to see if you can restore your phone to an older version and access your wallet that way.

      I know it is possible to extract the PIN, but this is quite advanced, and if you wanted to try this I’d recommend finding a comprehensive guide via Google.

      Sorry, we can’t be of more assistance with this. Good luck with trying to restore your phone back up.

      Kind regards,
      Victoria

  2. The fuck is this shit that your app does not have any options to securely access my wallet in case of loss of access and secret phrase.

    I am sure you scumbags have all info on yor servers stored or somewhere else.

    If you will not return my tokens back, I will sue your miserable trash-team for fraud.

    • Hi Alex,

      I can see why you’re upset about losing money. Unfortunately, you have directed your anger and abuse at the wrong company 🙁
      The Jaxx and Jaxx Liberty wallets belong to Decentral. Should you wish to check out their website, I’m sure you will find the correct channel to vent your frustrations.
      Please see the following two links:
      https://jaxx.io/about
      https://decentral.ca

      Good luck,
      Victoria

  3. Hi,
    I had my wallet in Jaxx on my former phone. Now I have I new IPhone and decided to download Jaxx Liberty, and no longer Jaxx.
    However, by uploading my wallet I don’t see anything. My twelf word phrase is correct, which I have checked several times.
    What is the solution? In the Apple Store it is no longer possible to download the Jaxx version. Please help!
    Kind regards,
    Rob

    • Hi Rob,

      Sorry to hear that you are having trouble with your wallet. I think the best idea is for you to contact the official Jaxx support team for assistance with this.
      You’ll find them here: https://support.decentral.ca/hc/en-us
      If there isn’t an article that directly answers your question you will have to open a support ticket with them.

      Best of luck!
      Victoria

  4. I have the same problem as Rob above. I come from Jaxx and am now trying to pair/restore my wallet on Jaxx Liberty without success. It won’t pair but freeze after having put in the twelve word phrase. Phrase is correct! Pleas help!

    • Hi Roman,

      I have emailed you with a link to the official Jaxx support page.
      I believe they will be able to help work out how to solve this issue.

      Kindest,
      Victoria

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