How to restore your Jaxx Liberty wallet

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Restore Jaxx Liberty wallet

If anything happens to your Jaxx Liberty wallet or you lose or damage the device, your wallet is installed, on you can restore it, retaining all of your crypto assets.

To restore your Jaxx Liberty wallet, you will need the 12-word backup phrase.

If you are doing a fresh install of Jaxx Liberty, navigate through the opening menus accepting the terms and conditions.

You can also restore your wallet if the app is already installed on your device by following the steps below.

Please make sure you have your backup phrase (aka recovery phrase) before attempting to restore your wallet.

Step 1.

Firstly, open the hamburger menu in Jaxx Liberty – the three stacked lines on the top right-hand side – and choose the restore option under the tools menu.

Alternatively, if you have a newly installed version of the Jaxx Liberty app, click “Pair/Restore Existing Wallet” (some devices may word this differently and say “Restore Interface” instead). Always ensure you read and agree to the T’s & C’s.

Step 2.

Click to enter your backup phrase, paying attention to the spelling – Jaxx uses American English, not British English.

Step 3.

Confirm you are doing your restore in private, then type in your Backup Phrase in the order you wrote it down. The wallet created for this guide is only for demonstrating the process, so I haven’t hidden my Backup Phrase as you should. Remember, never give this to anyone! It’s strictly for your eyes only (and the same applies to your private key).

Step 4.

Once you have typed your 12 words, click the orange “Restore Wallet” button to continue.

It only takes a minute or so for this process to be done. Your wallet is now restored.

I recommend you take the time now to set additional security features such as the optional security password.

If you have any questions about this process, please contact us. Alternatively, you can find the official Jaxx Liberty support site here.

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12 thoughts on “How to restore your Jaxx Liberty wallet”

  1. I do not know my 12 word back up phrase. Am I not able to restore and pair my e-wallet on my new computer and cell phone without it? Where is the back up phrase stored in the Jaxx app?

    Reply
    • Hi Wally,

      Unfortunately, if you have lost your backup phrase, there isn’t much we (or anyone else, including Jaxx) can do to help. It is why you are prompted to write it down and store it securely when you first setup Jaxx. There is currently no way to extract a backup phrase.

      The only option I can think of is checking on iCloud or the Android equivalent to see if you can restore your phone to an older version and access your wallet that way.

      I know it is possible to extract the PIN, but this is quite advanced, and if you wanted to try this I’d recommend finding a comprehensive guide via Google.

      Sorry, we can’t be of more assistance with this. Good luck with trying to restore your phone back up.

      Kind regards,
      Victoria

      Reply
  2. Hi Alex,

    I can see why you’re upset about losing money. Unfortunately, you have directed your anger and abuse at the wrong company 🙁
    The Jaxx and Jaxx Liberty wallets belong to Decentral. Should you wish to check out their website, I’m sure you will find the correct channel to vent your frustrations.
    Please see the following two links:
    https://jaxx.io/about
    https://decentral.ca

    Good luck,
    Victoria

    Reply
  3. Hi,
    I had my wallet in Jaxx on my former phone. Now I have I new IPhone and decided to download Jaxx Liberty, and no longer Jaxx.
    However, by uploading my wallet I don’t see anything. My twelf word phrase is correct, which I have checked several times.
    What is the solution? In the Apple Store it is no longer possible to download the Jaxx version. Please help!
    Kind regards,
    Rob

    Reply
    • Hi Rob,

      Sorry to hear that you are having trouble with your wallet. I think the best idea is for you to contact the official Jaxx support team for assistance with this.
      You’ll find them here: https://support.decentral.ca/hc/en-us
      If there isn’t an article that directly answers your question you will have to open a support ticket with them.

      Best of luck!
      Victoria

      Reply
  4. I have the same problem as Rob above. I come from Jaxx and am now trying to pair/restore my wallet on Jaxx Liberty without success. It won’t pair but freeze after having put in the twelve word phrase. Phrase is correct! Pleas help!

    Reply
    • Hi Roman,

      I have emailed you with a link to the official Jaxx support page.
      I believe they will be able to help work out how to solve this issue.

      Kindest,
      Victoria

      Reply
  5. hi, I setup Jaxx classic desktop wallet in 2018 and I am now trying to restore/pair my wallet with jaxx liberty but i only had 8 words for my backup phrase, any ideas how to finalize my restore becasue i do not get the restore button to light up after entering my 8 word phrase, thanks in advance.
    regards
    Frederic

    Reply
    • Hi Frederic, passphrases are usually 12 or 24 words long. I’m not sure about Jaxx desktop, but I know that Jaxx Liberty requires a 12 word backup phrase.

      Are all the words on the BIP39 word list? If not, it may be for a “brain wallet”.

      If you are certain you wrote down all the words you were given, please refer to the in-app support system for Jaxx.

      -Emma

      Reply
  6. Hi,

    I set up a Jaxx wallet back in 2017. Then the login was with PIN, which I have, but no phrase. Can I login with my PIN only? and if yes, how to do that. Thanks.

    – Jatta-

    Reply
    • Hi Jatta,

      Please reach out to the Jaxx Liberty team. Unfortunately, we are unable to support you with recovery.

      -Emma

      Reply
  7. Hi

    I need to restore my wallet and have pass phrase etc. But I have not backed the wallet up up since I first set it up. Since then I have made a number of purchases.

    If I restore will all my purchases still be kept or will they be lost?

    Thanks
    JL

    Reply

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