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What is POLi?

POLi allows you to make a payment for goods at your favourite online retailer, pay for travel, or to pay a bill using money straight from your bank account. POLi is safe and secure and lets you use your Internet Banking to make the payment.

POLi has been operating in New Zealand since 2007. Land Transport New Zealand (now the New Zealand Transport Agency) was the very first merchant to offer POLi payments to their customers. Since then, many other government agencies, airlines, online retailers and billers have joined in to provide their customers with a more convenient and safe way to pay.

Check out POLi payments at Air New Zealand, The Warehouse, PB Technologies, Intercity, Nakedbus, Interislander, Postie, Jetstar, Top 10 Holiday Parks, and Helloworld. POLi is also available at a wide range of online shopping sites, and you can even use POLi to buy gaming credits on Facebook.

Why choose POLi as your payment method?

For BitPrime, we prefer POLi payment as we receive an instant confirmation and can process your order straight away without having to wait on the antiquated traditional banking system’s processing times.

POLi is a great alternative for people without a credit card, or for those who have them but would prefer not to use them to shop online or pay a bill online.

Customers and merchants favour POLi as it guides the customer through the online payments process. The amount, reference information and banking details are pre-populated, ensuring there are no reconciliation errors. When the payment is confirmed, the merchant and customer both receive a completed payment notification ensuring you can receive your goods or services quicker.

If you use POLi to pay, you’ll usually receive your cryptocurrency within 5 – 15 minutes (we aim to process orders within the hour received where possible). Our records show that just under 95% of POLi and Account2Account transactions are processed automatically within 5 minutes.

The exception to this is for ALL first-time orders, where you have paid from a bank account that isn’t registered on your BitPrime profile, if the third-party payment provider doesn’t send us your full account holder’s name and account number, or for orders of a significant size (these require a second signature from us). These orders are held until we have the payment fully cleared in our bank account to confirm the account holder’s details match what your statement shows.

If a POLi order has to be manually processed, we’ll try and send it within 60 minutes between 10 am – 10 pm, 7 days a week, provided we have all the information required to confirm the payment came from your registered bank account.

Who can use POLi?

Anyone who has access to the “One-off Payment” functionality offered by a supported online banking facility can use POLi.

Note that your bank may refer to the One-off Payment functionality by a different name. E.g. Pay Anyone, 3rd party transaction etc. It’s the functionality that allows you to make a single payment from your bank account to another.

How does POLi work?

Follow these simple steps:
  1. Choose to pay with Internet Banking wherever you see the POLi payment option
  2. Select your bank and click proceed with payment
  3. Log in to your bank
  4. Follow the prompts to complete the Pay Anyone transaction (may include selecting account or entering second-factor information)
  5. Complete the payment and receive your receipt

Is there a cost when I use POLi?

There is no cost imposed by POLi on customers for the use of the POLi service. Your bank may apply fees for electronic funds transfers.

Do I have to register to use POLi?

No. This is one of the great features of this payment option: no registration, and no additional passwords to remember!

Merchants who intend to use POLi to receive POLi payments will need to register.

Is POLi secure?

Yes, POLi places a lot of importance on the security of its software. We never capture sensitive information such as your login name or password. For further information, visit

Is POLi approved by my bank?

The POLi payments service is brought to you by POLi Payments Pty Ltd, a wholly-owned subsidiary of Australia Post and a provider of innovative web-based transaction services and software. POLi is distributed in New Zealand by Merco Limited.

POLi Payments Pty Ltd is not a bank and does not necessarily have relationships with banks accessible via POLi.

Help! I didn’t receive a code from POLi!

Some ‘first time’ POLi payment users using ANZ Internet Banking may not receive their 4-digit online code via SMS.

If you encounter this issue, update your Internet Banking “Online Code Preference Settings” to resolve the issue.

  1. Log in to ANZ Internet Banking and select “Your Settings”.
  2. Select “Change Online Code preferences”.
  3. Enter a tick in the “Create a payment to people or companies (recommended)”.
  4. Save the updated preference setting by clicking on “Change Preferences”.

When you complete this procedure, you should receive confirmation that you have made this change to your settings and you will now be able to complete your POLi payments as required

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5 thoughts on “FAQs and Troubleshooting for POLi Pay”

  1. is it normal for payment/transaction to take overnight when using POLI?

    I thought the whole point was it’s more secure and faster because it’s like a direct bank transfer?

    Is it normal for purchasing Crypto to take an entire day?

    Thinking about switching to a different exchange if this is how this site works.

  2. Hi Alex.

    Sorry to hear your order is taking so long. Yes, typically, POLi transactions take less than 30 -minutes where we can identify the account the payment is coming from. Without having all your details and being a public forum, I will talk generally.

    The most common cause for a delay with a POLi order is when it’s your first order, and you’re paying from BNZ or Westpac. Most banks give us the full account name and number with POLi payments allowing us to validate the payment source. But BNZ and Westpac only provide the bank account number. So for people paying from these banks, they will have to wait for their first order, on a weekend or public holiday.

    When the funds arrive in our bank account on the next business day, we can register the bank account so that future POLi transactions are much faster.

    We do explain potential delays with first orders in our welcome email that we send to everyone.

    While cryptocurrency is fast, banking is not. We operate at the interface of those two worlds, so there will always be some friction. All POLi does is tell us that the funds are on the way. We don’t receive the funds any faster than a traditional bank transfer. And we have to watch out for things like third-party payments and attempted transaction reversals.

    Anyway, your second order will be much faster! Please reach out to us using the help button on the bottom right, and I’d be happy to answer any other questions or address your concerns.

    Hei konā mai, Ross.

  3. Thanks for that Ross,
    QQ: does the price one purchases the coin at stay locked in at purchase price (i.e. at time the transaction is initiated)? Or is it just that the dollar amount then gets applied to whatever current market price is at time of approval?

    FWIW: I think your team should add the details you’ve provided here to the POLI FAQ. Thank you!

  4. Good morning Alex! Not to worry, the price is locked at the time off ordering. So you’ve already made a decent return on your purchase before the coins have arrived 🙂 Yes, we will be updating the knowledge base soon. Not just the POLi article but all of them. We’ve just been a bit snowed under with how busy it is. But we’re adding additional staff every week to help out. ^RCB.

  5. Hi Alex. No the exchange rate is locked at the time of ordering. So you’ll pay exactly X dollars at X exchange rate and receive X cois in your wallet. That doesn’t change whether the order is delivered in minutes, hours, or days. ^RCB


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