What is POLi Pay? How do I use it? And what if I don’t get the POLi 2FA code?

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Source: polipay.co.nz/faqs/

What is POLi?

POLi allows you to make a payment for goods at your favourite online retailer, pay for travel, or to pay a bill using money straight from your bank account. POLi is safe and secure and lets you use your Internet Banking to make the payment.

POLi has been operating in New Zealand since 2007. Land Transport New Zealand (now the New Zealand Transport Agency) was the very first merchant to offer POLi payments to their customers. Since then, many other government agencies, airlines, online retailers and billers have joined in to provide their customers with a more convenient and safe way to pay.

Check out POLi payments at Air New Zealand, The Warehouse, PB Technologies, Intercity, Nakedbus, Interislander, Postie, Jetstar, Top 10 Holiday Parks, and Helloworld. POLi is also available at a wide range of online shopping sites, and you can even use POLi to buy gaming credits on Facebook.

Why choose POLi as your payment method?

For BitPrime, we prefer POLi payment as we receive an instant confirmation and can process your order straight away without having to wait on the antiquated traditional banking system’s processing times.

POLi is a great alternative for people without a credit card, or for those who have them but would prefer not to use them to shop online or pay a bill online.

Customers and merchants favour POLi as it guides the customer through the online payments process. The amount, reference information and banking details are pre-populated, ensuring there are no reconciliation errors. When the payment is confirmed, the merchant and customer both receive a completed payment notification ensuring you can receive your goods or services quicker.

Who can use POLi?

Anyone who has access to the “One-off Payment” functionality offered by a supported online banking facility can use POLi.

Note that your bank may refer to the One-off Payment functionality by a different name. E.g. Pay Anyone, 3rd party transaction etc. It’s the functionality that allows you to make a single payment from your bank account to another.

How does POLi work?

Follow these simple steps:
  1. Choose to pay with Internet Banking wherever you see the POLi payment option
  2. Select your bank and click proceed with payment
  3. Log in to your bank
  4. Follow the prompts to complete the Pay Anyone transaction (may include selecting account or entering second-factor information)
  5. Complete the payment and receive your receipt

Is there a cost when I use POLi?

There is no cost imposed by POLi on customers for the use of the POLi service. Your bank may apply fees for electronic funds transfers.

Do I have to register to use POLi?

No. This is one of the great features of this payment option: no registration, and no additional passwords to remember!

Merchants who intend to use POLi to receive POLi payments will need to register.

Is POLi secure?

Yes, POLi places a lot of importance on the security of its software. We never capture sensitive information such as your login name or password. For further information, visit https://polipayments.com/security

Is POLi approved by my bank?

The POLi payments service is brought to you by POLi Payments Pty Ltd, a wholly-owned subsidiary of Australia Post and a provider of innovative web-based transaction services and software. POLi is distributed in New Zealand by Merco Limited.

POLi Payments Pty Ltd is not a bank and does not necessarily have relationships with banks accessible via POLi.

Help! I didn’t receive a code from POLi!

Some ‘first time’ POLi payment users using ANZ Internet Banking may not receive their 4-digit online code via SMS.

If you encounter this issue, update your Internet Banking “Online Code Preference Settings” to resolve the issue.

  1. Log in to ANZ Internet Banking and select “Your Settings”.
  2. Select “Change Online Code preferences”.
  3. Enter a tick in the “Create a payment to people or companies (recommended)”.
  4. Save the updated preference setting by clicking on “Change Preferences”.

When you complete this procedure, you should receive confirmation that you have made this change to your settings and you will now be able to complete your POLi payments as required

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