How do I place an order to buy or sell crypto through BitPrime?

Reading Time: 4 minutes
  1. Home
  2. Knowledge Base
  3. BitPrime Retail
  4. Website Support
  5. How do I place an order to buy or sell crypto through BitPrime?
Reading Time: 4 minutes

Placing an Order to Buy Cryptocurrency in New Zealand Through BitPrime (scroll down for selling)

There are a few steps required before placing an order to buy crypto from BitPrime.

Firstly, you’ll need to verify your ID with us if you haven’t already done so.

Secondly, a wallet is required to store the cryptocurrency. What wallet you use will depend on the cryptocurrency you are planning to purchase.

Exodus or Jaxx are suitable free wallets for the majority of popular cryptocurrency coins with a high market cap, such as Bitcoin, Ethereum, Litecoin and Bitcoin Cash etc. We recommend using the Exodus wallet for XRP.

If you are unsure about a suitable wallet, please contact us, and we will happily point you in the right direction. We also have a Beginner’s Guide to Cryptocurrency Wallets that you may find useful. ?

Once verification is complete, and a suitable wallet has been set up, you are ready to place an order.

The instructions below will take you through the ordering process step-by-step.

Order Through BitPrime
A summary of how easy it is to buy and sell cryptocurrencies with BitPrime.


Step by Step Guide on Placing an Order with BitPrime to Buy or Sell Cryptocurrency

  1. Visit the “All Coins” page, which shows all of the cryptocurrencies we have listed and available for you to buy or sell immediately at the touch of a button. Scroll and click “Add to Cart” to select the desired currency, or type the name or ticker in the search box to bring it up.Hint: If you can’t find the particular coin you are after, please request it here by filling out a custom quote form.

  2. Enter the amount of coin you would like to purchase or enter the desired NZD amount you wish to spend. You only need to fill out one of these fields. The other will automatically adjust based on your input.
  3. Copy and paste your wallet address into the “Wallet Address Required” field. Ensure the address is copied and pasted to avoid typing it, which can lead to human error. If you enter the wrong wallet address and coins are sent to it there may be no way to retrieve them – crypto transactions are irreversible. You will find your wallet address in your wallet app, as previously mentioned. While specific instructions may vary, usually you see this address by clicking on a button called “Receive” or “Deposit”. If you get stuck, check out one of our detailed cryptocurrency wallet guides or ask us for help.
    When using a computer to paste my address, I right-click and then select Paste. On a tablet or mobile, you may need to double-tap or tap and hold to bring up the relevant menu.


  4. Click the red “Confirm Wallet” button to continue. A pop-up window will appear asking that you confirm the wallet address you entered. We recommend matching the first and last four or five characters with the address displayed in your wallet. Don’t skip this step; it’s better to be safe than sorry!
  5. You can now continue shopping if you’d like to purchase other coins or you can proceed to pay for your order. If you scroll down in your cart, you’ll find the option to select which bank you are paying from and whether you wish to pay with POLi, Account2Account or by a manual bank transfer. I’m paying with POLi this time because it’s quick and easy. Make sure you read and agree to our terms and conditions (if you click on the words “terms & conditions” this page will open for you) and tick the box to confirm you have done so. Another pop up will ask you to confirm you’re paying from your own bank account and not buying for someone else. Third-party payments are considered as any payment coming from a bank account of which you are not a named signatory. We cannot, under any circumstances, accept payments from your spouse/relative/friend’s bank account – they need to verify with us themselves.
  6. After accepting the terms and conditions of ordering, click the blue “Place Order” button to be prompted to confirm the security of your account, and then click “Place Order” again.
  7. You’ll now be redirected to pay securely via POLi, Account2Account, or you’ll see a page with our bank details displayed, depending on the payment method you selected above.
    POLi – Follow the on-screen instructions from POLi, which will guide you through the process with your internet banking.
    Account2Account – Follow the on-screen instructions from Account2Account, which will guide you through the process with your internet banking.
    Direct bank transfer – Payment instructions, showing our bank account name and number for the deposit and the reference number for you to use is displayed. You now log into your online banking, or visit the bank, and deposit the NZD into our account using the reference provided. Then, back on our website, confirm you have done so by clicking “Yes, I have Paid” which is displayed under our payment instructions. Once your payment has cleared into our account, we will transfer the cryptocurrency to your wallet address. This timeframe is dependent on the bank’s processing times. We do not send coins before receiving payment.

Placing an Order to Sell Cryptocurrency in New Zealand Through BitPrime

Once again, you need a verified account with us to sell your crypto. Then, from the All Coins page, search for the coin you’re looking to sell. Press the Sell button, and a pop-up box will appear.

Hint: If you can’t find the coin you are after, please request to sell it here by filling out a custom request form.

How to sell BTC in NZ with BitPrime

Enter the amount of the coin you wish to sell then hit the blue button.

These requests are processed automatically, and we’ll email you a quote with instructions included.

If you accept the quote, simply send the coins to our wallet address (visible once the quote is accepted) and email us the transaction ID (tx I.D) once you have it. If you don’t know what this is, see this guide on transaction IDs.

When we receive the coins in our wallet, we then send the NZD amount quoted to your chosen New Zealand bank account within 24 business hours of receiving the coins. Please note, these funds may not clear into your account until the following business day due to bank processing times.

If you’re simply interested in the current price we are paying for your crypto asset, you can also see that from the All Coins page directly underneath the Sell column.

From BitPrime’s All Coins page, you can see current buy and sell prices.


Should you run into any issues with buying or selling crypto, please email us at, and we’ll be happy to assist.

Was this article helpful?

Related Articles

8 thoughts on “How do I place an order to buy or sell crypto through BitPrime?”

    • Hi Oliver,

      Sorry, we don’t yet have a feature such as this implemented. Currently, you have to place each order when you want it.
      We do have four different payment options available if that helps at all, bank transfer, Account2Account, POLi and credit card.


    • Hi Randall,

      Thanks for your question. So, any sell order completed before 5 pm on a weekday has a payment set up from our bank account that evening. Any completed after this time, or during the weekend have the payment set up the following business day.
      Sometimes, the payments don’t clear into your bank account until the following business day after being sent from our account – this side of things comes down to the banks processing times.

      Let me know if you have further questions,

  1. HI Victoria
    I am concerned of making mistakes in setting up my account, is there anyway I can receive assistance with this.
    Thank You
    Tony Groot

  2. I have set up a Jaxx wallet with the back up process

    I think I have pasted the wallet to the clipboard but cant find where that is

    • Hi Tony, I’m a little bit confused as to what you’re asking. By “the wallet”, do you mean your 12-word seed phrase? A clipboard is virtually stored on your device. If you “copy” some data, such as your 12-word backup phrase, it will be stored temporarily in your device’s RAM. Some devices can retain more than one thing on the clipboard, but generally, it keeps only the last thing you copied.

      I hope this helped? Please have a chat to our team on livechat if you’re still confused, as they’ll be able to help you in real-time.


Leave a comment

We are Off now.

"Retail platform is scheduled for maintenance today 29/09/2021 at 20:00. Simplex and Changelly platforms will still be operational during this time. We apologise for any inconvenience."


Your Cart