Incorrect balance showing in Exodus
Occasionally, Exodus experiences a network or update error, which can cause the wallet to display the wrong (or zero) balance. If this occurs, we suggest manually refreshing the wallet balance by following the steps below.
1. Figure out what Cryptocurrency is showing an incorrect balance.
2. Open the desired wallet (Bitcoin in this case), by clicking ‘wallet’ found on the left sidebar.
3. Hover the mouse of the Bitcoin logo and you will see a refresh button. Click on it.
4. A pop-up will appear asking whether you want a rescan. Click ‘rescan.’
If your Exodus wallet is still showing an incorrect balance after following these steps please contact us and we can investigate the issue further. Alternatively, Exodus offers 24/7 worldwide support at exodus.io