*PLEASE NOTE: The information in this article refers to the BitPrime OTC platform only. For help with BitPrime’s retail platform, please visit the relevant Knowledge Base section.

At the log-in page, click on “Forgot Password?” and submit your email address associated with your account.

If we have your email address on record, you should then receive an email with the link to reset the password. If you cannot find our email link in your inbox, please check the Spam folder as well.