*PLEASE NOTE: The information in this article refers to the BitPrime OTC platform only. For help with BitPrime’s retail platform, please visit the relevant Knowledge Base section.
For institutional account verifications, the process may take up to 5 business days. This process takes place after all required documents have been submitted.
Our customer support team will work closely with you throughout the KYB process.
Please note that verification requests are processed from Monday to Friday during standard business hours.