BitPrime Retail
22 Articles- Website Support 13 Articles
- How do I swap crypto to crypto?
- How do I reset my password?
- Can I change the personal information on my BitPrime retail account?
- What is POLi Pay? How do I use it? And what if I don’t get the POLi 2FA code?
- How do I check if my mobile number or email address is up-to-date?
- How do I view my previous buy orders from BitPrime?
- Do you have a phone number/can I see you in person?
- How do I register & verify to open a BitPrime account?
- Do you accept credit card/debit card payments?
- How do I buy a coin that is not listed on the BitPrime site?
- Verification 5 Articles
- What does BitPrime do?
- Glossary of Cryptocurrency and Blockchain Terms
- Index of Cryptocurrency Regulation and Tax Reports
- Common Scams to Avoid & What to do if You think You have been Scammed
- Website Support 13 Articles
BitPrime OTC
16 Articles- Fiat Payments 3 Articles
- Account Management 5 Articles
- Getting Started 8 Articles
- Why is my account registration and/or verification rejected?
- What are the required documents for an institutional account verification?
- How long does it take for a professional trader account to get verified?
- How do you register for a BitPrime-OTC account?
- What are the requirements to qualify for a BitPrime OTC account?
- What are the required documents for a professional trader opening a personal account?
- How long does it take to complete the institutional account verification process?
- What is BitPrime OTC?
Wallet Support
48 Articles- Trust wallet 1 Article
- Atomic Wallet 1 Article
- General 9 Articles
- Who is responsible for my wallet and my cryptocurrencies?
- What are contract addresses?
- Which cryptocurrency wallet should I use?
- Why does my wallet address keep changing?
- What is a cryptocurrency wallet?
- What are ERC20 tokens and what wallets support them?
- What are hardware wallets and why should I use one?
- How to Check the Integrity of a Hardware Wallet
- What is a wallet address?
- Jaxx Liberty 13 Articles
- How do I update Jaxx wallet? (Mac OS & Windows)
- How do I add a security password to Jaxx Liberty?
- [VIDEO] How do I set up Jaxx Liberty mobile wallet?
- How do I backup Jaxx Liberty wallet?
- What coins can I store in my Jaxx wallet?
- How do I Set up Jaxx Liberty Wallet Chrome Extension?
- [VIDEO] How do I set up Jaxx Liberty desktop wallet?
- Incorrect balance showing in Jaxx Liberty
- How do I pair Jaxx Liberty Wallet to another device so they both show my balance?
- Ethereum balance incorrect: I bought Ethereum but it’s not showing in my wallet?
- Exodus 11 Articles
- How to restore Exodus wallet from your backup phrase
- How to find your Exodus wallet address
- How can I contact Exodus Support directly?
- How do I set up Exodus mobile wallet and pair my devices?
- How can I personalise my Exodus wallet?
- How do I connect Trezor One to Exodus Wallet?
- Incorrect balance showing in Exodus
- [VIDEO] How do I set up Exodus wallet on my computer?
- How do I backup the Exodus wallet and set up a password?
- Exodus supported coins: What cryptocurrencies does Exodus support?
- MyEtherWallet (MeW) 5 Articles
- Ledger 7 Articles
- [VIDEO] How do I setup Ledger Nano S hardware wallet?
- Ledger supported coins: what cryptocurrencies does Ledger support?
- How to Check the Integrity of a Hardware Wallet
- What Cardano (ADA) wallet should I use?
- Ethereum balance incorrect: I bought Ethereum but it’s not showing in my wallet?
- Incorrect Balance Showing – Ledger Nano S, X, or Ledger Live
- Where can I find my Ledger wallet address?
- Trezor 9 Articles
- How do I setup Trezor One hardware wallet?
- How do I setup Trezor T hardware wallet?
- How to Check the Integrity of a Hardware Wallet
- How do I connect Trezor One to Exodus Wallet?
- What coins and tokens does Trezor support?
- What Cardano (ADA) wallet should I use?
- How to find wallet address on Trezor One and Trezor T
- How do I open my Trezor wallet?
- Ethereum balance incorrect: I bought Ethereum but it’s not showing in my wallet?
Crypto FAQ's
12 Articles- How long have you been around?
- How much is the cryptocurrency I want going to cost?
- Who is responsible for my wallet and my cryptocurrencies?
- Can you change my cryptocurrency for another cryptocurrency?
- What countries does BitPrime operate in?
- Can I do a weekly/fortnightly/monthly automatic payments for a coin?
- What is Two Factor Authentication (2FA)?
- How do I keep my BitPrime account secure?
- What are hard forks?
- What currencies can I pay/be paid in?
Knowledge Base
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