Knowledge Base

• Website Support 6 Articles
  • How do I register with BitPrime?
  • How do I view my previous orders from BitPrime?
  • How do I check if my mobile number is up-to-date?
  • Can I sell cryptocurrency through BitPrime?
  • How do I buy a coin that is not listed on the BitPrime site?
  • How do I place an order through BitPrime?
• Verification 6 Articles
  • What if I don’t have a licence or a passport?
  • Why is my account declined?
  • What if I have a PO BOX for my address?
  • How do my transaction limits work?
  • Can I come into your office to verify?
  • What are BitPrime’s transaction limits and how do I increase them?
• FAQ's 14 Articles
  • Can I change the personal information on my account?
  • How much will you buy my coin for?
  • Can you change my cryptocurrency for another cryptocurrency?
  • Do you have a phone number/ can I talk to a real person?
  • Is that your best price?
  • Can I do a weekly/fortnightly/monthly automatic payments for a coin?
  • How long have you been around?
  • Do you accept credit card/ debit card payments?
  • What is a transaction ID and how do I find it?
  • What are hard forks?

• Common Scams to Avoid
• Glossary of Cryptocurrency and Blockchain Terms
• Index of Cryptocurrency Regulation and Tax Reports
• What does BitPrime do?

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• General 6 Articles
  • What are contract addresses?
  • What is a wallet address?
  • Do you stock the Ledger Nano S?
  • Who is responsible for my wallet and my cryptocurrencies?
  • What are hardware wallets and why should I use one?
  • Why does my wallet address keep changing?
• Trust wallet 1 Article
  • How to set up Trust wallet
• Jaxx 9 Articles
  • How do I add a security PIN?
  • Incorrect balance showing in Jaxx
  • How do I backup my Jaxx wallet?
  • How do I update Jaxx? (Mac OS & Windows)
  • I bought Ethereum but it’s not showing in my wallet?
  • How do I pair a Jaxx Wallet to another device so they both show my balance?
  • How do I send Cryptocurrency using Jaxx?
  • What coins can I store on Jaxx?
  • How to restore your Jaxx wallet
• Exodus 6 Articles
  • Incorrect balance showing in Exodus
  • I bought Ethereum but it’s not showing in my wallet?
  • How can I contact Exodus Support directly?
  • How can I personalise my Exodus wallet?
  • How do I backup the Exodus wallet and set up a password?
  • What coins and tokens does Exodus support?
• Toast 2 Articles
  • Incorrect balance showing – Toast wallet
  • What coins does the Toast wallet support?
• MyEtherWallet (MeW) 3 Articles
  • How do use MyEtherWallet with the Ledger Nano S?
  • How do I use MyEtherWallet with Trezor?
  • I bought Ethereum but it’s not showing in my wallet?
• Ledger Nano S 5 Articles
  • Where can I find my Ledger wallet address?
  • Does Ledger support my coin?
  • Do you stock the Ledger Nano S?
  • I bought Ethereum but it’s not showing in my wallet?
  • Incorrect balance showing – Ledger Nano S
• Trezor 3 Articles
  • What coins and tokens does Trezor support?
  • How do I open my Trezor wallet?
  • I bought Ethereum but it’s not showing in my wallet?

• What are ERC20 tokens and what wallets support them?

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