Knowledge Base

• Announcements 1 Article
  • Shortages
• Website Support 6 Articles
  • How do I view my previous orders from BitPrime?
  • How do I buy a coin that is not listed on the BitPrime site?
  • How do I register & verify with BitPrime?
  • Can I sell cryptocurrency through BitPrime?
  • How do I check if my mobile number or email address is up-to-date?
  • How do I place an order to buy crypto through BitPrime?
• Verification 6 Articles
  • Why is my account declined?
  • What if I don’t have a licence or a passport?
  • What if I have a PO BOX for my address?
  • How do my transaction limits work?
  • Can I come into your office to verify?
  • What are BitPrime’s transaction limits and how do I increase them?
• FAQ's 19 Articles
  • What is Two Factor Authentication (2FA)?
  • How do I keep my BitPrime account secure?
  • What countries does BitPrime operate in?
  • What currencies can I pay/be paid in?
  • Can I change the personal information on my account?
  • How much will you buy my coin for?
  • Can you change my cryptocurrency for another cryptocurrency?
  • Can I do a weekly/fortnightly/monthly automatic payments for a coin?
  • How long have you been around?
  • Do you have a phone number/ can I talk to a real person?

• Common Scams to Avoid
• Glossary of Cryptocurrency and Blockchain Terms
• What does BitPrime do?
• Index of Cryptocurrency Regulation and Tax Reports
• Shortages

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• General 8 Articles
  • What is a cryptocurrency wallet?
  • Which cryptocurrency wallet is best for me to use?
  • What is a wallet address?
  • What are contract addresses?
  • Who is responsible for my wallet and my cryptocurrencies?
  • Do you stock the Ledger Nano S?
  • Why does my wallet address keep changing?
  • What are hardware wallets and why should I use one?
• Trust wallet 5 Articles
  • How do you import a backup into Trust Wallet?
  • How to import a private key into Trust Wallet
  • How to create multiple wallets within one Trust Wallet
  • How to manually add tokens to the Trust wallet?
  • Setting up Trust wallet for ERC20 tokens, Bitcoin, and Ethereum
• Jaxx 13 Articles
  • [VIDEO] How do I setup Jaxx Liberty mobile wallet?
  • [VIDEO] How do I setup Jaxx Liberty desktop wallet?
  • How do I add a security PIN?
  • How do I backup my Jaxx wallet?
  • How do I send Cryptocurrency using Jaxx?
  • How do I update Jaxx? (Mac OS & Windows)
  • How do I Setup Jaxx Liberty Wallet Chrome Extension?
  • What coins can I store on Jaxx?
  • I bought Ethereum but it’s not showing in my wallet?
  • Incorrect balance showing in Jaxx
• Exodus 7 Articles
  • [VIDEO] How do I setup Exodus wallet on my computer?
  • How can I contact Exodus Support directly?
  • Incorrect balance showing in Exodus
  • How can I personalise my Exodus wallet?
  • I bought Ethereum but it’s not showing in my wallet?
  • What coins and tokens does Exodus support?
  • How do I backup the Exodus wallet and set up a password?
• Toast 3 Articles
  • Setting up, backing up, and restoring your Toast wallet
  • Incorrect balance showing – Toast wallet
  • What coins does the Toast wallet support?
• MyEtherWallet (MeW) 3 Articles
  • How do use MyEtherWallet with the Ledger Nano S?
  • How do I use MyEtherWallet with Trezor?
  • I bought Ethereum but it’s not showing in my wallet?
• Ledger Nano S 6 Articles
  • [VIDEO] How do I setup Ledger Nano S hardware wallet?
  • Do you stock the Ledger Nano S?
  • Does Ledger support my coin?
  • I bought Ethereum but it’s not showing in my wallet?
  • Where can I find my Ledger wallet address?
  • Incorrect balance showing – Ledger Nano S
• Trezor 3 Articles
  • How do I open my Trezor wallet?
  • What coins and tokens does Trezor support?
  • I bought Ethereum but it’s not showing in my wallet?

• What are ERC20 tokens and what wallets support them?

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