Why is my account declined?
Account declined Unfortunately, we are unable to tell you why your account has been declined as people could use this...
What if I don’t have a licence or a passport?
No licence or passport? We recommend getting an 18+ card which you can purchase for $50 at your local PostShop...
What if I have a PO BOX for my address?
If you have a PO BOX address for verification Under the AML/CFT act of 2009 a physical proof of address...
How do my transaction limits work?
Transaction Limits When you sign up to BitPrime everyone is given the same transaction limits of $10k per day and...
Can I come into your office to verify?
Can I verify in person? No sorry, verification can only be done online via this form. Please live chat or...